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Peer Tutoring Program Coordinator

Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Peer Tutoring Program Coordinator
Department Academic Skills
Position Number 1011992
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Position Purpose

To manage the Academic Skill Center’s (ASC) Tutor Clearinghouse (TC) student applications and requests for students seeking to tutor or be tutored, including recruitment, retention, training, timekeeping, and management of over 750 tutor/tutee matches each term.

Skills & Knowledge
  • Excellent interpersonal, written, and verbal communication skills.
  • Demonstrated organizational, time management, and problem-solving skills; independent judgment, and attention to detail and accuracy.
  • Tact and discretion in dealing with sensitive/confidential matters.
  • Ability to create outreach materials through a variety of visual and social media.
  • Ability to troubleshoot computer programming and personnel issues.
  • Ability to work independently and as part of a team.
  • Demonstrated cultural competence, commitment to diversity and to serving the needs of a diverse population, including individuals with learning differences.
  • Proficiency with web-based systems and as end-user in various computer applications typical for an office environment, and comfort with and ability to troubleshoot programming issues.
  • Facility with data collection and assessment.
Minimum Experience
  • Two years of experience in a higher education setting, preferably in student success services.
  • Experience with data entry and processing.
  • Experience supervising college-aged student preferred.
Minimum Education
  • Bachelor’s degree preferred.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Holly A. Tracy-Potter, Assistant Director, Academic Skills
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities
  • Reviews approximately 1,200+ peer tutor requests and job applications each term to determine best possible tutor/tutee matches. Facilitates matches and changes by running a Google-based code.
  • Meets and corresponds with students, departmental interns, staff or others regarding a variety of tutoring questions or issues to ensure effectiveness and optimal tutoring experience; troubleshoots, resolves conflicts, and communicates outcomes to stakeholders.
  • Leads the continued recruitment and retention of peer tutors and conversation partners to meet the growing undergraduate demand for one-on-one peer academic support.
  • Works to ensure smooth lines of communication among staff, faculty, and student employees to articulate expectations and support for Peer Tutoring activities, and to ensure that Peer Tutors are appropriately prepared to tutor certain courses.
  • Collaborates regularly with Assistant Director to determine priorities, review and revise policies, forms, and training materials, develop professional development opportunities, and effectively communicates and delivers information, training and materials to tutors and tutees.
  • Collaborates with Assistant Director to supervise student interns who assist with a variety of tasks in order to accomplish the goals of the Peer Tutoring program.
  • Creates, administers, and analyzes reports and assessments to track data, inform departmental planning, and measure the program’s overall effectiveness as well as the effectiveness of individual tutors.
  • Communicates and supports values that enhance inclusivity and diversity within the programming and administration of the Peer Tutoring programs.
  • Serves as liaison to the Admin & Provost Finance Center to ensure streamlined processes and adherence to policies, and communicates new policies and procedures to the ASC/TC supervisors.
  • Creates hiring transactions for all ASC/TC student employees, and collaborates with students, ASC staff and Payroll/Human Resources/Student Employment to resolve a variety of time-sensitive issues; reviews time detail reports to ensure payroll and timekeeping accuracy.
  • Contributes to outreach efforts by creating and updating application and request forms, and material for the Academic Skills Center/Tutor Clearinghouse website, Canvas Page and social media sites, and collaborates with Academic Skills Center/Tutor Clearinghouse professional staff to creatively advertise services, in person (tabling) and through creating marketing materials.
  • Partners with IT staff or others to troubleshoot or update Google code or other technology used to most effectively match students with tutors.

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

-- Performs other duties as assigned.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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