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Infrastructure Engineer

Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Infrastructure Engineer
Department Enterprise Systems
Position Number 0555802
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Position Purpose

Individuals within the Infrastructure Engineer role are responsible for the automated operations of secure and highly available applications, computing platforms, servers, and storage systems. Working as part of a highly motivated team they, install, maintain, upgrade, and continuously improve the College’s operating environments on-premises and with various cloud service providers. They maintain the ongoing automation, reliability, performance, and support of the infrastructure which includes automated configuration management, monitoring, responding to incidents, problems and planning for growth.

Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain and perform testing of applications, server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting system access and maintaining a secure systems environment. They also provide modern infrastructure solutions based on application needs and anticipated growth, install new systems and maintain the infrastructure utilizing automation tools. It is essential that candidates for this position be continuously advancing their knowledge of emerging technology, be curious and be committed to automation and quality improvement.

Infrastructure Engineers need effective communication skills and must be able to work collaboratively with clients, technical colleagues, and vendors. Individuals work across all functional areas of the College and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support.

Skills & Knowledge
  • Proven working experience in installing, configuring, and troubleshooting UNIX /Linux and Windows based environments and storage.
  • Experience with configuration management and automation software (e.g., Puppet, Ansible, Chef, and Jenkins)
  • Experience with virtualization and containerization.
  • Knowledge of cloud networking architecture, cloud operations, security, automation and orchestration.
  • Experience with monitoring systems and applications.
  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python, and PowerShell)
  • Solid networking knowledge (OSI network layers, TCP/IP)
  • Solid Cloud experience, preferably in AWS and Azure.
  • Demonstrated experience with Continuous Integration, Continuous Deployment (CICD) methodologies.
  • Strong customer service skills.
  • Good verbal and written communication skills.
  • A proven problem solver who is passionate about technology and automation.
  • Ability to work well in a fast- paced, dynamic, and team-centric environment.
  • Commitment to diversity and to serving the needs of a diverse population.
Minimum Experience
  • 5 years or more experience working with Linux and Windows operating Systems.
  • 1-3 years of experience with implementation and/or operations of medium to large-scale enterprise cloud infrastructures.
  • 1-3 years of experience in development or scripting.
  • 1-3 years of experience working in a DevOps methodology.
Minimum Education
  • Bachelor’s degree in Computer Science or a related field or the equivalent combination of education and experience.
  • Advanced certifications, such as CCNA, MCSE, RHCSA, and RHCE.
SEIU Level Not an SEIU Position
FLSA Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Ty Peavey, Associate Director of Systems Administration and Data Center Operations
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Automated System Administration

  • Maintains, monitors, and supports the application infrastructure environment.
  • Coordinates and works on multiple cross-functional work initiatives and projects.
  • Diagnoses and resolves complex hardware, software, and connectivity problems.
  • Supports multiple systems or applications of various complexity (complexity defined
    by size, the technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  • Acts as the technical liaison between operations teams, engineers, and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.
  • Communicates events and planned improvements to stakeholders, IT teams, and leadership.
  • Integrates solutions with other applications and platforms based on system requirements.
  • Applies automation, configuration management, and automation skills to analyze current operations and drive toward increased team effectiveness.
  • Works with other infrastructure and development teams to create and deploy scripted solutions and automation.
  • Collaborates with other engineers and architects to create and maintain tools, technologies and automated processes that enable a DevOps environment.
  • Employs technical skills to both operationalize and maintain a toolset that drives efficiency and consistency across the support of College’s systems and applications.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Document #1
  2. Additional Document #2

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