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Financial Aid Counselor

Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Financial Aid Counselor
Department Financial Aid Office
Position Number 0050000
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Position Purpose

To work with the team in the Financial Aid Office to provide superior customer service, educational financing information and counseling to students, applicants and families. Provides program support for one or more federal or institutional financial aid programs as well as technical and administrative support for financial aid office processes.

Skills & Knowledge
  • Maturity and strong interpersonal skills for interaction within a diverse environment.
  • Ability to work independently, remain calm under pressure, and respond optimistically to change.
  • Good judgment and initiative when working with multiple projects and deadlines.
  • Demonstrated technical skills including the use of databases and software such as Filemaker, Excel, Word, Powerpoint.
  • Highly organized, collegial and service-oriented.
  • Excellent verbal and written communication skills.
  • Knowledge of electronic financial aid systems, i.e., BANNER and Federal Systems, helpful.
  • Commitment to diversity and to serving the needs of a diverse community.
Minimum Experience
  • Three years of relevant experience in counseling experience preferably in financial aid.
  • Experience using and maintaining electronic systems for tracking and reconciling information.
Minimum Education
  • Associates degree or the equivalent in education and experience.
  • Bachelor’s degree preferred.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Laura McClay, Sr. Associate Director
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Financial Aid Counselor

  • Uses specialized knowledge of both Dartmouth and federal financing programs to counsel a diverse population of students from varied backgrounds and geographic areas in both undergraduate and graduate programs.
  • Provides personalized attention, communication, and counseling to financial aid students, applicants and families to assist them in resolving problems, clarifying discrepancies, and providing documentation to verify application information.
  • Interprets and explains the policies and procedures for award packaging, financing options, Dartmouth programs, etc.
  • Communicates respectfully with both prospective and current students and their parents, to effectively convey the department’s mission and values.
  • Assists students with general financial aid questions, including those concerning student bills, posting of aid, check-in difficulties, and financial problems related to acclimation to a different culture.

Program Support

  • Provides program support for one or more of the federal or institutional programs such as: Federal Work Study, Federal Pell Grants, Federal Direct Loan, Federal SEOG, Federal Perkins Loans, Institutional Loan funds, Endowed Scholarship Program, Outside Resources, etc.
  • Monitors activity, researches discrepancies, and assists with program reconciliation.
  • Serves as the office liaison with students, other College personnel, and external organizations.

Process Support

  • Provides technical and administrative support for office processes such as application processes, federal verification, satisfactory academic progress, and office budget reconciliation.
  • Reviews and resolves CPS match discrepancies. Request appropriate documentation to verify specific application information and performs Federal Verification on selected files.
  • Runs and evaluates standard reports on a regular basis such as error disbursement reports, check pattern, verification reports, EDE match reports, etc.

Other Administrative Responsibilities

  • Revises financial aid awards for D-Plan pattern changes, outside scholarships, loan declines, etc.
  • Receives cost estimates for Dartmouth Off-Campus Programs and prepares spreadsheet of costs and financial aid implications for financial aid officers’ use.
  • Revises awards following department and federal guidelines for D-Plan changes, DSGHP, outside scholarships, loan declinations, etc.
  • Provides back-up to the budget reconciliation, initiation of purchase orders, invoice approval, journal entries, etc.
  • Assists in review and final approval of financial aid awards and revisions.
  • Serves as back-up for all functions for other two counselors.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

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