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Shift Supervisor

Please see Special Instructions for more details.

Schedule: Sunday/Monday/Tuesday, 2:30pm-1:00am; Wednesday, 10:30am-9:00pm. Days off: Thursday, Friday, Saturday. Hiatus months: December, and mid-June to mid-August. Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Shift Supervisor
Department Dining Services
Position Number 1000228
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Position Purpose

Serves as a Shift Supervisor of Courtyard Café for the Dartmouth Dining Services (DDS), ensuring smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies during evening and weekend hours.

Skills & Knowledge
  • Demonstrated ability to work in a fast paced food operation and to make decisions under pressure.
  • Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
  • Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling
  • Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
  • Knowledge of computer operations and familiarity with remote data terminals.
    Communicates respectfully with a diverse community.
Minimum Experience
  • Four plus years of general food service experience.
  • Supervisory experience.
Minimum Education

High school degree or the equivalent.

SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Steven Edes
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Schedule:
Sunday/Monday/Tuesday, 2:30pm-1:00am; Wednesday, 10:30am-9:00pm. Days off: Thursday, Friday, Saturday.

Hiatus months: December, and mid-June to mid-August.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Shift Operations

  • Independently oversees and participates in the day-to-day shift operations, opening and/or closing of Courtyard Café.
  • Independent responsibility for Courtyard Cafe on a regularly scheduled basis, with revenue in excess of 3 million and customer counts in excess of 550,000.
  • Verifies cash in safe and register banks and sets up RDT (remote data terminals) cash registers.
  • Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
  • Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.
  • Ensures observance of liquor license laws, when appropriate.
  • Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.
    Oversees cleanliness and general appearance of café.
  • Counts cash and closes out shift sales and prepares reports on receipts.

Workforce Supervision

  • Provides daily supervision to 20 union employees and 15-20 temporary and student staff.
  • Trains new employees in all aspects of food service operations.
  • Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.
  • Communicates management policies and instructions to employees and relays employee concerns back to management.
  • Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
  • Identifies performance problems, recommends training or initiates appropriate corrective action.
  • Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.

Inventory

  • Maintains and analyzes daily inventory counts and makes out orders for specified vendors.
    Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.
  • Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity.
  • Makes recommendations regarding menu development; may compute cost and price analysis.
  • Works with other supervisors and managers in communicating information and in planning and making changes to café procedures.

Facility/Equipment Maintenance

  • Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.
  • Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
    Notifies Security when assistance is needed.

Miscellaneous

  • Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.
  • Attends ServSafe training and renews certification as required.
  • Sets customer service tone for the department to include addressing the needs of a diverse community.
  • Assist with limited catering as needed.
    Works at other satellite areas within DDS as required.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Document #1

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