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Visitor Services Guide

Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Visitor Services Guide
Department Hood Museum of Art
Position Number 0136000
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Position Purpose

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Skills & Knowledge

• Must have a pleasant demeanor and a genuine interest in communication with members of the public and providing assistance to visitors.
• Knowledge or interest in art is strongly preferred.
• Must have basic computer skills, such as using Microsoft Office products; technical aptitude is strongly preferred, so as to assist visitors with interactive technology throughout the museum.
• Must exhibit sound judgement and the ability to calmly and quickly take initiative in emergency situations.
• Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
• Must obtain and maintain updated First Aid, CPR and AED training and certification.
• Commitment to diversity and to serving the needs of a diverse population.

Minimum Experience

• At least one year of customer service experience are required.
• Constant standing and walking throughout the day and regular interaction with the public.

Minimum Education
  • High School graduate or the equivalent combination of education and experience.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Gary Alafat, Security Building Manager
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

• Warmly greets and ensures availability to all visitors.

• Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

• Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, and programming. Obtains information from others within the organization, as necessary.

• Actively promotes the Friends of the Hood Museum of Art.

• Monitors visitors’ behavior and reports anything unusual to a supervisor. Promptly reports hazards and suspicious activity to a supervisor.

• Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

• Assures the security of the collection by enforcing museum policies in public areas.
Reports inconsistencies or damage immediately

• Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

• Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

• Prepares daily report on condition of art, the museum climate, and physical plant.

• Investigates and reports all abnormal situations to supervisor.

• Attends training sessions and continues to learn about the collection and exhibitions.

• Adheres to visitor service guide dress code and maintains a professional appearance.

-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Additional Document #1
  2. Additional Document #2

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