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Supervisor - Custodial Services

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Please see Special Instructions for more details.

Schedule: 2:00am-10:30pm, Tuesday-Saturday; Sunday/Monday off Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Supervisor - Custodial Services
Department Custodial Svcs.
Position Number 0405800
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Position Purpose

The Custodial Supervisor exercises overall responsibility for planning, scheduling, implementing, and reporting on the daily and special duties of the custodial department. Responsible for the supervision of full-time employees, as well as numerous subcontractors hired for special projects or to perform services not provided by the College. The custodial department is responsible for the performance or management for providing a clean and safe campus using current and effective sustainable custodial methods and techniques with four supervisors for 4+ million GSF with 134 FTE. This position will provide training and leadership for a custodial staff of approximately 30 FTE who provide custodial, recycling and solid waste services for approximately 1 million+ GSF for a diverse college community.
The Supervisor maintains a current working knowledge of all trades under their purview, establishes safety, quality control and productivity standards applicable to each trade, ensures that these standards reflect best industry practices and are applied in the performance of work. In addition, he/she is responsible for assisting in the preparation of specific and annual budgets, overseeing the shop’s equipment and supply inventory, communicating effectively with FO&M management and the College community, as well as, building and maintaining staff morale and overall productivity. Maintain professional and effective communications and professional working relationship with College faculty, staff and students.

Skills & Knowledge
  • Extensive knowledge of custodial or housekeeping services for a large, > than 100,000 sq. ft., educational or medical institution or health care or health club facility. Comprehensive knowledge and skill in hard floor care and cleaning, carpet and upholstery cleaning, solid waste and recycling services, athletic facilities, Sustainable and Green cleaning, custodial equipment and custodial methods and techniques, required.
  • Experience in estimating, scheduling and managing custodial or housekeeping services provided by individuals and small groups and experience supervising 10+ FTE. Working knowledge of applicable safety procedures (trade) related to custodial or housekeeping services,
  • Ability to communicate effectively with direct reports, college personnel, students, faculty and sub-contractors required. Must be able to give and follow verbal and written assignments as necessary and to appropriately delegate tasks.
  • Work must be performed in a highly collegial, professional and collaborative manner with FO&M shops and College departments.
  • Willingness to work different shifts as needed and overtime as required.
  • Knowledge of solid waste and recycling practices preferred.
  • Computer literacy and familiarity with standard business related software required, i.e., Excel, Web browsing, and Word programs, electronic payroll and work order systems.
  • Demonstrated commitment to recycling and sustainability practices.
  • Strong commitment to a diverse working environment and serving the needs of a large and diverse community.
Minimum Experience
  • Minimum of five years of custodial or housekeeping experience.
  • Minimum of three years of supervisory experience of 5+ employees.
  • Custodial or housekeeping experience for an educational or medical institution, health care or health club facility or a residential complex > 100,000 g.s.f.
  • Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
Minimum Education
  • Associates degree in general management, facilities or industrial management or a technical field or equivalent experience of 7+ years.
  • Certified Executive Housekeeper [CEH] or [REH] with IEHA preferred.
SEIU Level Not an SEIU Position
FLSA Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Sandra Sowle
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Schedule: 2:00am-10:30pm, Tuesday-Saturday; Sunday/Monday off

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Accountabilities

  • Plans, prioritizes, and assigns all work for which the custodial department is responsible and provides estimates and reporting for work as required.
  • Receives and reviews work orders, manages inspection and assessment of work to be performed and assigns appropriate resources based on a comprehensive assessment of all conditions and requirements.
  • Responsible for establishing work and staff schedules that consider all attendance factors such as vacation, personal and short term disability leave. Reviews, approves, and submits staff time through the Colleges electronic payroll system. Provides or requests, as needed, documentation related to leave time, injuries, reimbursements and similar.
  • Participates in various personnel actions, including, but not limited to, hiring, performance management and evaluations, promotions, transfers and vacation schedules.
  • Formulates and implements new policies and procedures, as necessary, to ensure that safety, quality control and productivity standards are met for all work performed. Provides staff training and holds shop meetings to maintain appropriate and productive communication with staff.
  • Develops scope and specifications for routine work, special projects or for services not provided by the College. Solicits and reviews bids for services, performs appropriate bid analysis and awards work so as to achieve best value for the College.
  • Inspects and evaluates daily in progress and completed work for compliance with safety, quality, and productivity standards. Provides daily building inspections
    (DBI).
  • Approves and monitors resource use (personnel, tools, equipment, vehicles and supplies) and ensures that adequate resources are available to perform work in a safe and productive manner.
  • Prepares cost estimates and schedules routine work, as well, as special projects and provides assistance in the preparation of annual budgets.
  • Provides or requests, as needed, documentation related to leave time, injuries, reimbursements and similar.
  • Monitors and evaluates material and products used by the custodial department in order to ensure that appropriate standards are set and maintained related to performance and cost effectiveness. Uses multiple internal and external systems to requisition and obtain materials and products in a manner that achieves best value for the College.
  • Coordinates work and personnel needs with FO&M administrators, supervisors and administrative staff, as well as, representatives from other departments and organizations as required.

Working Conditions

  • Work requires bending, kneeling, climbing, and working in cramped or awkward positions.
  • Work involves regular lifting, carrying, and holding objects weighing up to 50 pounds.
  • Work involves regular stair climbing in buildings of 4 to 5 levels.
  • Work is performed: indoors, outdoors, in bad weather, in areas that are noisy, dirty, or smoky.
  • Work involves exposure to hazards from electric shock, burns, cuts, and chemical fumes .
  • Work involves wearing special or protective clothing such as: aprons or overalls, gloves, and goggles or masks.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Document #1
  2. Additional Document #2

Supplemental Questions

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