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Senior Finance Specialist

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Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Senior Finance Specialist
Department Geisel Finance Center
Position Number 1010945
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Position Purpose

The Senior Finance Center Specialist, in collaboration with the Finance Center team, uses a proactive/collaborative approach, technical expertise, automated tools and various aspects of the financial management system to provide outstanding customer service to the Dartmouth community with emphasis on timeliness and accuracy. The Senior Finance Center Specialist analyzes and processes transactional requests received within the Center via a variety of methods.

Skills & Knowledge
  • Ability to effectively communicate to all customers and staff with strong customer service and listening skills.
  • Advanced problem solving, resolution and analytical skills and the ability to prioritize and manage time.
  • Able to work under pressure of time constraints and ability to multi-task.
  • Projects a professional image and use proper telephone and e-mail etiquette.
  • Excellent data entry skills and attention to detail.
  • Working knowledge of federal/state payroll/employment regulations, typical HR/Payroll policies and procedures.
  • Demonstrated proficiency in the Microsoft Suite, FileMaker Pro, the Internet and e-mail etiquette within a Windows environment.
  • Adaptable to change.
  • Commitment to diversity and to serving the needs of diverse community.
Minimum Experience
  • Four years of customer service, payroll/HR processing or other directly related experience.
  • Four years experience in the purchase of a wide range of materials, equipment and services.
  • Team/collaborative approach; customer service experience preferred.
  • Experience with data entry, College financial management systems, and the Microsoft Suite.
Minimum Education
  • Associates degree preferred, or equivalent combination of education and experience.
  • Additional training in customer service helpful.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Megan Tompkins
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Customer Service/Troubleshooting

  • Delivers services within Finance Center according to standards and procedures established by management/staff team.
  • Provides support to Finance Center Analysts by researching and providing data as requested.
  • Accurately identifies customer issues based upon telephone, electronic or in person interviews and executes effective method for resolution.
  • Provides policy interpretation.
  • Delivers exceptional customer service, ensuring responsiveness and accuracy. Logs caller inquiries, messages, and resolutions.
  • Handles assigned inquiries from a variety of customers both internal and external.
  • Utilizes multiple systems to obtain and record information.
  • Participates in customer specific training.
  • Prepares basic reports in both Excel and Word; transfers data from Oracle or other systems to Excel for distribution.

Triage of Center Calls

  • Analyzes customer issues and proactively escalates critical or expertise specific issues to Finance Center Operations Manager or another designated manager.
  • Assumes ownership of initial inquiry until issue is dispatched to another responsible staff member for resolution.
  • Executes follow-up as necessary, or as directed by Operations Manager, to assure timely response.
  • Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
  • Uses the issues call tracking system to provide timely and accurate responses to customers, and follow-up of triaged issues.

Accounting

  • Collaborates with Controller’s office, Human Resources, Procurement, Risk Management and other College offices to ensure compliance with College policies and advises department members with respect to those policies.
  • Prepares and processes payables, deposits, journal transfers, etc.
  • Process appropriate payroll and human resource paperwork for all appointments, transfers, terminations or other actions, including but not limited to: processing all Payroll Authorization Smart Forms, entering and maintaining data into the Human Resource Management System, entering and maintaining data into the Labor Distribution system.
  • May participate in some parts of the time entry processes, including but not limited to data entry and/or batching time entries.
  • Reconciles inventory accounting with physical inventory accounts on a regular basis and creates inventory adjustment entries for financial statements.
  • Reconciles expenses and revenues for all accounts, identifying, researching and correcting errors on a timely basis.
  • Accurately and quickly enters data into source systems.
  • Responsible for the accurate review/interpretation and auditing of data in the financial management systems, including HRMS, Procurement, P-card, General Ledger, etc.

Procurement

  • Generates purchase orders at the request of department heads and staff while adhering to college and departmental policies (appropriate bids, sole source requirements etc.). * Has approval authority up to a defined limit.
  • Assists departments with procuring goods and services using the most appropriate procurement option.
  • Works with vendors to resolve issues related to purchase orders or invoices.
  • Responsible for ordering, adjustments and returns of inventory items.

Planning

  • Plans and prioritizes daily customer contacts.
  • Plans routine research projects and executes corrective actions in an accurate and timely manner.
  • Collaborates with team leader and management to routinely standardize current processes and seek out process improvements to ensure consistency and accuracy.

Systems

  • As directed by the Operations Manager and using established procedures, performs testing for scheduled upgrades or changes to reports, screens, etc.
  • Utilizing training, uses a base knowledge of Oracle, the Microsoft Suite, specifically Word and Excel, to produce reports or information for the Operations Manager or Finance Center Director and customers. Other software or hosted systems may also be used as systems are improved or changed.

Development

  • Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.
  • Attends functional workshops and training in order to remain/become proficient in necessary systems standards.
  • Attends personal development training workshops.
  • Attends customer service workshops.

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

Supplemental Questions

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