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Information Access Assistant

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

This position is scheduled as follows: Sunday-Wednesday 9pm-2am. Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Information Access Assistant
Department Library, Access Services
Position Number 1001004
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Position Purpose

To provide all aspects of direct patron service at the Baker-Berry Library Circulation and Reserves Desks and shares responsibility in varying degrees for other essential departmental tasks.

Skills & Knowledge
  • Strong verbal, written, and interpersonal communication skills.
  • Interest in learning relationships between library departments including ability to become familiar with basic reference services and cataloging basics.
  • Demonstrated ability to organize work efficiently; set and modify work priorities; while under pressure and despite interruptions.
  • Ability to work collegially in a team environment.
  • Good problem-solving and analytical skills.
  • Demonstrated desire and capacity to learn and master new software systems and technology.
  • Commitment to diversity and to serving the needs of a diverse community.
Minimum Experience
  • Two to three years relevant library experience preferred and/or customer service experience with a diverse clientele.
Minimum Education
  • Bachelor’s degree or equivalent combination of education and experience.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Part Time
Department Contact for Cover Letter David Sturges
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

This position is scheduled as follows:

Sunday-Wednesday 9pm-2am.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Circulation and Reserves Desk

  • Staffs both public service desks for the Access Services Department performing duties including: charging and discharging material, recalling requested items, initiating overdue notices and bills, collecting and depositing money, verifying and issuing user access privileges; and opening and closing the library.
  • Creates, updates and monitors the accuracy of item records in the integrated library system (Millennium).
  • Interprets and diplomatically enforces library policies and procedures to all patrons.
  • Communicates information to the Hood Museum regarding the Orozco Murals.
  • Serves as staff member responsible for Baker-Berry Library on assigned weekends, evenings, intersessions, and holidays. Monitors building security and contacts Safety and Security should problems arise.

Information Services

  • Responds to a variety of in person, telephone, and email inquiries related to library resources and services.
  • Independently answers research and reference information requests and refers patrons to reference librarians as appropriate.
  • Assists with creation of print, online and digital library marketing and informational materials
  • Assistance with Technology.
  • Assists patrons with access to information resources via laptops, desktop computers, iPads and other mobile devices.
  • Instructs patrons on connecting to information resources from off-campus and how to use scanners, copiers, Greenprint, and other equipment. Resolves minor equipment and software problems, knows when to report issues and confer with specialists as appropriate.

Baker-Berry Access Services Department

  • Attends staff meetings and participates in the development and evaluation of departmental policies, goal setting, procedures and workflow.
  • Participates in training new staff and student assistants.

Specialized Departmental Functions

  • Staff is assigned responsibility for one or more of the departmental functions listed below.
  • Coordinates with faculty to assemble and prepare course reserve materials, including copyright compliance when appropriate.
  • Assists with database maintenance processes to help insure the integrity and accuracy of our catalog records.
  • Evaluates and orders supplies needed for the circulation desk and reserve desk as well as other departmental needs.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Document #1
  2. Additional Document #2

Supplemental Questions

Required fields are indicated with an asterisk (*).

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  2. If you answered "Other" to the above question, please specify here

    (Open Ended Question)