Luminate Systems Project Manager

Position Details

Position Information

Position Title Luminate Systems Project Manager
Department Advancement Strategy & Operations
Position Number 0000000
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Position Purpose

Acts as the principal liaison between the work team at Dartmouth and Project Manager at Blackbaud during the implementation of Luminate Online. As a successful implementer of software in complex environments, s/he will effectively align the needs of the Friends of NCCC (Prouty) and the Friends of CHaD (HERO) with the Luminate Online software package. Coordinates other aspects of implementation (Online giving pages, email/social media tools and connectivity to Raisers Edge).

Skills & Knowledge
  • Collaborative team player. Demonstrated ability to lead multiple software teams in complex, dynamic situations.
  • Ability to prioritize and stay focused on success.
  • Demonstrated ability to create consensus where it may not have previously existed in look-and-feel of software across multi-branded and semi-autonomous organizations;
  • Strong communications skills – ability to synthesize complex issues.
  • Demonstrated ability to align business needs and software systems
  • Strong systems analysis and report design skills.
  • Ability to understand complex, sometimes emotional situations, while staying calm and focused on the stated goal and objective.
Minimum Experience
  • Two to four years implementing database or online systems. Project management experience preferred.
  • Experience with Raisers Edge, Sphere/Kintera, O-Matic and Luminate Online preferred.
  • Experience with peer-to-peer fundraising events such as the Prouty or CHaD HERO required.
  • Experience participating in fundraising peer-to-peer event organization preferred.
Minimum Education
  • BA or equivalent preferred or like software implementation experience.
FLSA Non-Exempt
Level Temp - Professional
Employment Category Temporary Full Time
Department Contact for Cover Letter Dominic C. Albanese, Assoc. VP, Advancement Strategy & Operations
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Software Implementation

  • Works with the Project Manager at Blackbaud to monitor established work plan. Identifies deviations, problems, early successes and makes necessary adjustments. Communicates same to all teams.
  • Manages against contract. Brings to the attention of the Assoc. VP and others, any challenges or opportunities identified.
  • Understands the Luminate Software features and capabilities at a deep level. Relates same to Dartmouth team, recommends settings that align the software with the business needs of Dartmouth.
  • Coordinates the creation of content, media for multiple friends groups and events. Ensures content is approved and ready for implementation in Luminate. Shares same with Blackbaud as well as implements some on own. Carefully tracks content ensuring it is implemented appropriately.
  • Under the direction of the Assoc. VP, is responsible for implementation of all Friends-Asking-Friends activities for both CHaD and NCCC. Works with Advancement team members implementing stand-alone giving pages, email/social media features and bridging software between Luminate and Raisers Edge;
  • Understands internal stakeholder needs – reporting, event management, day-of-event activities, and post-event analysis- and ensures that system is designed appropriately and accurate reporting is in place.

Alignment of business practices and Luminate software

  • Understands at an in-depth level – either through hands-on experience or comprehensive interviews – the workings of multiple friends-asking-friends events. From event design through after-event cleanup, understands the flow of the event identifying those areas that require direct and indirect support from Luminate.
  • Understands the end-user’s (participants, donors, volunteers, employed event workers) perspective of the software experience. Identifies opportunities to leverage Luminate software to make that experience simple, positive and productive. Brings that end-user knowledge to all aspects of implementation project.
  • Seeks appropriate opportunities to align business practices and overall software look-and-feel between the Friends of CHaD and Friends of NCCC to enhance the user experience. Thoughtfully understands need for individuality vs. symmetry; makes cases to team in both areas as appropriate;
  • Understands use of Luminate data, the Raisers Edge system, and the Development Office. Ensures that importing capabilities are robust and complete and that data are entered into Raisers Edge such that it can be appropriately leveraged by development teams.

End-user Training

  • Develops training materials with Blackbaud for end-users at Dartmouth. Establishes, with team, appropriate ongoing duties for use of Luminate such as new event set-up, content design and implementation;
  • Makes recommendations for staffing of ongoing Luminate support. Identifies tasks and recommends appropriate jobs/people for tasks to be assigned to.
  • Makes recommendations on the appropriate usage of the ongoing Luminate retainer with Blackbaud identifying what work should be done by Dartmouth staff and what should be done by Blackbaud. Manages and tracks monthly hours.
-- Performs other duties as assigned.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Document #1

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