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Ombudsperson

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Please see Special Instructions for more details.

We currently envision this position working three days per week. Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Ombudsperson
Department President's Office
Position Number 1010081
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Position Purpose

To provide neutral, impartial, confidential, and informal assistance to staff and faculty of the college in the resolution of conflicts or problems that may arise in the academic or workplace environment.

Skills & Knowledge

• Thorough knowledge of the theory of conflict resolution.
• Demonstrated expertise in the practice of conflict resolution, including all issues surrounding confidentiality and privilege, the facilitation of group and individual communication and mediation skills.
• Ability to work independently in a complex environment.
• Demonstrated ability to exercise sound judgment and discretion.
• Excellent organizational and communication skills.
• Commitment to working with a diverse community and to meeting the needs of a diverse community.

Minimum Experience
  • Five to seven years of administrative/ombudsperson experience, preferably in a higher education setting.
  • Experience working with employment law is desirable.
Minimum Education
  • Bachelor’s degree.
  • an advanced degree, including a JD, is preferred
SEIU Level Not an SEIU Position
FLSA Exempt
Employment Category Regular Part Time
Department Contact for Cover Letter Marion B. Simpson
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

We currently envision this position working three days per week.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Conflict Resolution/Consultation and Referral
• Using standards of practice of the International Ombudsman Association, provide impartial and confidential consultation to Dartmouth staff and faculty who are aggrieved or concerned about an issue, including assisting in clarifying issues and generating options for resolution.
• Encourage, when feasible and appropriate, the use of mediation and other informal means of conflict resolution as alternatives to formal grievance procedures.
• Assist inquirers in interpreting college policies and procedures.
• If appropriate, and while maintaining confidentiality, conduct informal fact-finding in order to better understand an issue from all perspectives.
• As appropriate, collaborate with other resources, including Human Resources, Office of Institutional Diversity and Equity, Office of General Counsel, Title IX Coordinator/Clery Act Compliance Officer and others, to develop protocols for communication and information-sharing while balancing confidentiality considerations. When appropriate, facilitate group meetings using negotiation skills to enhance communication among the parties in conflict.
• As appropriate refer, staff and faculty to the Office of Institutional Diversity and Equity concerning matters that are potential violations of federal or state discrimination law or Dartmouth College non-discrimination policy to the Office of Institutional Diversity and Equity; refer staff and faculty to the Dartmouth College Title IX Coordinator/Clery Act Compliance Officer concerning compliance with Title IX of the Education Amendments of 1972 and the Clery Act; and take other action as appropriate.
• Follow up with parties involved in previous conflict to ensure resolutions are being implemented.

Outreach and Education
• Responsible for on-going education and communication about the office’s role and scope to all potential inquirers as well as the whole campus.
• Establish and maintain a home page presence on the College web site.
• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Analysis and Feedback
• Review periodically the patterns of grievances/conflicts with select leadership. Participate in formulating recommendations for policies or practices that would reduce or eliminate recurring conflicts.
• Develop, maintain, and report de-identified metrics to inform leadership of usage, issues, and problematic areas.
• Act as a liaison between individuals or groups and the campus administrative structure, serving as a communicator or informal facilitator, as appropriate.
• Provide ongoing upward feedback regarding new or emerging areas of organizational concern.

Other
• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

-- Performs other duties as assigned.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

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  2. If you answered "Other" to the above question, please specify here

    (Open Ended Question)