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Senior Finance Center Specialist

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Please see Special Instructions for more details.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Position Details

Position Information

Position Title Senior Finance Center Specialist
Department Arts & Sciences Finance Center
Position Number 1010914
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Position Purpose

The Senior Finance Center Specialist, in collaboration with the Arts & Sciences Finance Center team, uses a proactive/collaborative approach, technical expertise, automated tools and various aspects of the financial management system to provide outstanding customer service to the Dartmouth community with emphasis on timeliness and accuracy. The Senior Finance Center Specialist analyzes and processes transactional requests received within the Center via a variety of methods.

Skills & Knowledge
  • Ability to effectively communicate to all customers and staff with strong customer service and listening skills.
  • Advanced problem solving, resolution and analytical skills and the ability to prioritize and manage time.
  • Able to work under pressure of time constraints and ability to multi-task.
  • Projects a professional image and use proper telephone and e-mail etiquette.
  • Excellent data entry skills and attention to detail.
  • Working knowledge of federal/state payroll/employment regulations, typical HR/Payroll policies & procedures.
  • Demonstrated proficiency in the Microsoft Suite, FileMaker Pro, the Internet and e-mail etiquette.
  • Excellent keyboarding/typing skills.
  • Possesses basic math skills (addition, subtraction, division, multiplication, percentages).
  • Adaptable to change.
  • Commitment to diversity and to serving the needs of a diverse community.
Minimum Experience
  • Four years of customer service, payroll/hr processing or other directly related experience.
  • Team/collaborative approach customer service experience preferred.
  • Experience with data entry, College financial management systems, and the Microsoft Suite, is preferred.
Minimum Education
  • Associates degree preferred or equivalent combination of education and experience.
  • Additional training in customer service helpful.
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Amanda Bushor
Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Customer Service/Troubleshooting

  • Delivers services within Finance Center according to established standards and procedures.
  • Provides support to Finance Center Analysts by researching and providing data as requested.
  • Accurately identifies customer issues based upon telephone, electronic or in person interviews and executes effective method for resolution.
  • Provides policy interpretation.
  • Delivers exceptional customer service, ensure responsiveness and accuracy. Logs caller inquiries, messages, and resolutions.
  • Handles assigned inquiries from a variety of customers both internal and external.
  • Utilizes multiple systems to obtain and record information.
  • Participates in customer specific training
  • Prepares basic reports in both Excel and Word; transfers data from Oracle or other systems to Excel for distribution.

Triage of Center Calls

  • Analyzes customer issues and proactively escalates critical or expertise specific issues to Director of Operation or another fiscal officer.
  • Assumes ownership of initial inquiry until issues is dispatched to another responsible staff member for resolution.
  • Executes follow-up as necessary, or as directed by Director of Operations, to assure timely response.
  • Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
  • Uses the issues call tracking system to provide timely and accurate responses to customers, and follow-up of triaged issues.

Payroll and Accounting

  • Responsible for the accurate review/interpretation and auditing of data in the financial management systems, including FileMaker, DORR, HRMS, Procurement, P-card, G/L, etc.
  • Processes appropriate staff recruitment (in DORR), payroll and human resource paperwork for all faculty and staff hiring, appointments, transfers, terminations or other actions by utilizing DORR, IRIS (FileMaker faculty database), PA Smart Form, and HRMS systems.
  • Prepares and processes payables, deposits, journal transfers, source reallocations, and other areas as assigned.
  • Reconciles expenses and revenues as assigned, identifying, researching and correcting errors on a timely basis.
  • Collaborates with Controller’s office, Human Resources, Procurement, Risk Management and other College offices to ensure compliance with College, policies and advises department members with respect to those policies.

Procurement

  • Responsible for ordering, adjustments and returns of inventory items for non-catalog orders.
  • Generates purchase orders at the request of assigned areas while adhering to college and departmental policies (appropriate bids, sole source requirements etc.) Has approval authority up to a defined limit.
  • Assists assigned departments with procuring goods and services using the most appropriate procurement option.
  • Works with vendors to resolve issues related to purchase orders or invoices.

Planning

  • Plan and prioritize daily customer contacts.
  • Plans routine research projects and executes corrective actions in an accurate and timely manner.
  • Collaborates with Finance Center team and assists Director of Operations to routinely standardize current processes and seek out process improvements to ensure consistency and accuracy.

Systems

  • As directed by the Director of Operations and using established procedures, performs testing for scheduled upgrades or changes to reports, screens, etc.
  • Utilizing knowledge of Oracle, the Microsoft Suite, specifically FileMaker, Excel, and Word, to produce reports or information for the Director of Operations.
  • Other software or hosted systems may also be used as systems are improved or changed.

Professional Development

  • Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.
  • Attends functional workshops, training in order to remain/become proficient in necessary systems standards.
  • Attends personal development training workshops.
  • Attend customer service workshops.
-- Performs other duties as assigned

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental Questions

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